FAQs

Most Fish Oil products contain no mercury and only trace levels of PCB’s (which can’t be fully avoided since PCBs are found in water everywhere). A serving of fish meat is likely to contain far more contamination than a fish oil supplement.

We typically use bovine (beef/cattle) derived gelatin for the manufacture and encapsulation of our softgel products. The bovine is free of bovine spongiform encephalopathy (BSE).  

We currently offer only selected products in vegetarian capsule form. Pro Tip: Look for the veggie cap icon on the product description.

We do not offer any trials and we do not send any samples direct to consumers. You may have signed up for "free samples" through a different company by the name of Nu-Health Online Services. Since we are not affiliated with this company, we are not able to cancel your subscription and we do not have access to your financial information. 

We ask that you review your order carefully prior to submission, as it cannot be modified once submitted.

Your credit card will be charged automatically when the order is submitted.

Each order and payment is subject to review. If the order and/or payment does not pass verification, the order will be cancelled and payment will be refunded usually within 3 business days.

International shipping charges are calculated during checkout and are based on several factors, including the selected shipping method, the number of items purchased, the weight of the shipment, and the destination country.

Duties, customs tariffs, taxes, VAT, and other import-related fees are determined by the destination country's customs authorities. These charges are typically based on factors such as the country of origin or manufacture of the products, the classification of the merchandise under the applicable harmonized tariff system, and local import regulations. Any such charges are the sole responsibility of the recipient and are not included in the product price or shipping charges unless otherwise stated.

Customers are responsible for ensuring that the products ordered may be legally imported into their destination country and for complying with all applicable local laws, regulations, permits, registrations, and import requirements. While we make every effort to provide accurate product information, we do not guarantee that any product will be admissible or cleared by customs in every country.

We are not responsible for delays, additional fees, import restrictions, customs holds, seizures, refusals, or other actions taken by customs authorities or carriers. Refunds, credits, or replacements will not be provided for shipments that are delayed, refused, abandoned, returned, destroyed, confiscated, or otherwise not delivered due to customs regulations, import restrictions, inaccurate recipient information, or the recipient's failure to pay applicable duties, taxes, or fees.

By placing an international order, the customer acknowledges and accepts full responsibility for compliance with all import requirements and any associated costs or risks related to the shipment.

We are required to collect local state tax in the state of California.

Your personal information is always safe with us online. However, if you are not comfortable making a purchase on our website, you may choose to call us during our business hours: Toll Free (888) 458-4159 (8:30 AM to 5 PM PST)

Customer satisfaction is very important to us, and we understand delivery issues can occur. Please note that shipping dates provided at checkout are estimates and are subject to change. Shipping times will be determined after your order is processed, your payment method is validated, and at the time your order is shipped. Actual delivery dates are not guaranteed and are subject to factors beyond our control, including delays by the carrier or delivery company, supply chain issues, weather, traffic, and other factors.

Policies and damage availability is subject to change without notice.

If you need to request a cancellation or modification to your order, please contact us as soon as possible.

Please note that submission of a cancellation request does not guarantee that the order can be stopped prior to shipment. Orders may be processed quickly, including during weekends, holidays, or periods when customer service emails are not actively monitored.

Once an order has entered processing or shipment preparation, it may no longer be eligible for cancellation. If an order has already shipped, return procedures will apply.

Approved returns must be received in original unopened condition before a refund can be issued. Shipping charges are non-refundable unless otherwise approved at our discretion.

Returns and Exchanges will only be accepted if merchandise is damaged or defective. Should you wish to return or exchange the products for any other reason within 30 days from the date the order was placed, a 25 percent minimum restocking fee will be charged. Any returns after 30 days will NOT be accepted.

All merchandise returned for credit, repair, or exchange must have a Return Material Authorization (RMA) number. 25 percent minimum restocking fee will be charged for returns without RMA number.

Please obtain a RMA number from a customer service agent before returning any item. When requesting a RMA number, please state your invoice number, the product you wish to return and the reason for return. We will only accept returns which have an RMA number.

Please print the RMA number clearly on the return label to avoid any delay in processing. Please send package to: 
RMA DEPARTMENT
Nu-Health Products Co.
20875 CURRIER RD.
WALNUT, CA 91789

All returned merchandise must be shipped freight prepaid. Products must be received within 15 days of the RMA issuance date in original condition with original packaging.

Please return item via trackable method, Nu-Health Products Co. will not be responsible for shipment lost during return process.

Once the returned merchandise is received, we will promptly replace any defective merchandise or exchange with items of the same value if the original product is no longer available.

RMA will take about 7-10 business days to process. Replacement of item(s) will be handled directly with customer service representative.

We offer shipping through the following carriers:

USPS

UPS

DHL

Unless otherwise selected, the method and service will be determined based on factors including destination, packaging size and weight.

$9.95 for orders less than $75*
Free for orders over $75*

*applies only to domestic orders within the Continental U.S.

When shipping to a PO Box, APO/FPO or US Territory, packages are sent via US Postal Service Priority Mail. Shipments to Alaska, Hawaii, U.S. Territories and APO/FPO addresses additional processing time is required

1-3 day EXPRESS delivery options are available at Checkout.

Orders placed before 1PM (PST) will be shipped same day pending availability and credit card verification.

Not available for items shipping to PO Boxes, U.S. Territories and APO/FPO addresses.

For other arrangements, please contact Customer Service before placing your order. Please email us at info@nu-health.com. 

When shipping to a PO Box, APO/FPO or US Territory, packages are sent via US Postal Service Priority Mail. Shipments to Alaska, Hawaii, U.S. Territories and APO/FPO addresses additional processing time is required

We are pleased to offer international shipping to many destinations worldwide. Please review the following information before placing your order.

Product Availability

Some products may not be available for shipment to certain countries due to local laws, import restrictions, customs requirements, carrier limitations, or other regulatory considerations. We reserve the right to cancel or decline orders that cannot be shipped to the destination country.

Import Requirements

The customer is solely responsible for ensuring that the products ordered may be legally imported into the destination country.

Import laws and regulations vary by country and may change without notice. Before placing an order, customers should contact their local customs authority or other appropriate government agency to confirm that the products and ingredients are permitted.

Acceptance of an order does not guarantee that the shipment will be approved or released by the destination country's customs authority.

Duties, Taxes & Import Fees

Unless otherwise stated, international shipping charges do not include customs duties, import taxes, VAT, brokerage fees, handling fees, storage charges, or other charges imposed by the destination country or carrier.

The recipient is responsible for paying all applicable duties, taxes, and fees.

Customs Clearance

International shipments are subject to inspection and clearance by the destination country's customs authority.

Customs or the shipping carrier may request additional information, including but not limited to:

• Personal identification or tax information
• Proof of purchase
• Product ingredients or specifications
• Manufacturer information
• Scientific names for animal- or plant-derived ingredients
• Intended use of the products
• Import permits or other supporting documentation

Customers are responsible for responding promptly to any requests from the carrier or customs authorities. Failure to do so may result in delays, return, confiscation, abandonment, or destruction of the shipment.

Customs Approval

Customs decisions are made solely by the destination country's authorities. We cannot guarantee that a shipment will be approved, released, or delivered.

Shipments may be delayed, inspected, refused, returned, confiscated, or destroyed in accordance with local laws and regulations.

Refused or Rejected Shipments

If a shipment is refused by customs, rejected due to local import restrictions, refused by the recipient, or otherwise cannot be delivered, the original international shipping charges are non-refundable because transportation services have already been provided.

Refunds for the product cost will be considered based on the circumstances and whether the products are returned to us in resalable condition.

Any customs duties, taxes, brokerage fees, return shipping charges, storage charges, destruction fees, or other related costs remain the responsibility of the customer.

If a shipment is abandoned, confiscated, or destroyed by customs or the carrier, a refund may not be available.

Returns

International returns are accepted only when authorized in advance.

Approved refunds may be reduced by applicable shipping charges, return shipping costs, customs fees, brokerage charges, storage fees, restocking fees, and any other expenses incurred. Products must be returned unopened, undamaged, and in resalable condition.

Delivery Times

International delivery estimates are provided for reference only and do not include customs clearance time.

Delivery may be delayed due to customs inspections, documentation requests, local holidays, weather, transportation disruptions, or other circumstances beyond our control.

Tracking

Tracking information will be provided when available. Customers are responsible for monitoring the shipment and responding promptly to any communications from the shipping carrier or customs authorities.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address, telephone number, and email address. Additional charges resulting from incorrect or incomplete address information, address corrections, failed delivery attempts, or reshipment are the responsibility of the customer.

Product Restrictions

Certain products may be subject to additional import restrictions depending on the destination country.

Products containing animal-derived or marine-derived ingredients, including Shark Cartilage, may be restricted or prohibited in certain jurisdictions. Customers are responsible for confirming that these products may be legally imported before placing an order.

Before You Order

To help avoid delays or customs issues, we recommend that customers:

• Verify that the products may be legally imported into the destination country.
• Confirm whether import permits, registrations, or other documentation are required.
• Review any applicable duties, taxes, brokerage fees, or other import charges.
• Ensure that all shipping information is accurate and complete.
• Monitor shipment tracking and respond promptly to any requests from the carrier or customs authorities.

By placing an international order, the customer acknowledges and accepts these terms and understands that customs clearance and import approval are outside our control.

Our Shipping Department is open Monday-Friday. Most orders placed before 3 PM Pacific Standard Time will be shipped same business day (Monday-Friday only).

Customer satisfaction is very important to us, and we understand delivery issues can occur. Please note that shipping dates provided at checkout are estimates and are subject to change. Shipping times will be determined after your order is processed, your payment method is validated, and at the time your order is shipped. Actual delivery dates are not guaranteed and are subject to factors beyond our control, including delays by the carrier or delivery company, supply chain issues, weather, traffic, and other factors.