We now ship internationally!

FAQs

PRODUCT INFO

Is fish oil safe? Is it contaminated with Mercury and PCB's?

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Most Fish Oil products contain no mercury and only trace levels of PCB’s (which can’t be fully avoided since PCBs are found in water everywhere). A serving of fish meat is likely to contain far more contamination than a fish oil supplement.

What is the gelatin source for softgel products such as fish oil?

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We typically use bovine (beef/cattle) derived gelatin for the manufacture and encapsulation of our softgel products. The bovine is free of bovine spongiform encephalopathy (BSE).  

Do your products come in veggie capsules?

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We currently offer only selected products in vegetarian capsule form. Pro Tip: Look for the veggie cap icon on the product description.

I received product samples. How do I cancel my subscription?

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We do not offer any trials and we do not send any samples direct to consumers. You may have signed up for "free samples" through a different company by the name of Nu-Health Online Services. Since we are not affiliated with this company, we are not able to cancel your subscription and we do not have access to your financial information. 

ORDER & PAYMENT

ONLINE ORDERS

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We ask that you review your order carefully prior to submission, as it cannot be modified once submitted. WE ONLY SHIP TO THE LOWER 48 STATES. We apologize for any inconvenience caused.

CREDIT CARD PAYMENT

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Items are charged to your credit card automatically when the credit card information is input. If an item is on backorder, a customer service agent will contact you to inform you and will issue a refund if the item is back ordered for more than three days.

INTERNATIONAL ORDERS

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Please contact us at info@nu-health.com to inquire about discounted international shipping rates - kindly provide the following information: 1) item code or description 2) order quantity of each 3) shipping address 

SALES TAX

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We are required to collect local state tax in the state of California.

TELEPHONE ORDERS

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Your personal information is always safe with us online. However, if you are not comfortable making a purchase on our website, you may choose to call us during our business hours: Toll Free (888) 458-4159 (8:30 AM to 5 PM PST)

ADDITIONAL POLICIES

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Policies and damage availability is subject to change without notice. Nu-Health Products Co. is not responsible for delayed shipping due to shipping carrier service.

RETURN & EXCHANGE

Policy

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Returns and Exchanges will only be accepted if merchandise is damaged or defective. Should you wish to return or exchange the products for any other reason within 30 days, a 25 percent minimum restocking fee will be charged. Any returns after 30 days will NOT be accepted.

All merchandise returned for credit, repair, or exchange must have a Return Material Authorization (RMA) number. 25 percent minimum restocking fee will be charged for returns without RMA number.

Please obtain a RMA number from a customer service agent before returning any item. When requesting a RMA number, please state your invoice number, the product you wish to return and the reason for return. We will only accept returns which have an RMA number.

Please print the RMA number clearly on the return label to avoid any delay in processing. Please send package to: 
RMA DEPARTMENT
Nu-Health Products Co.
20875 CURRIER RD.
WALNUT, CA 91789

All returned merchandise must be shipped freight prepaid. Products must be received within 15 days of the RMA issuance date in original condition with original packaging.

Please return item via trackable method, Nu-Health Products Co. will not be responsible for shipment lost during return process.

Once the returned merchandise is received, we will promptly replace any defective merchandise or exchange with items of the same value if the original product is no longer available.

RMA will take about 7-10 business days to process. Replacement of item(s) will be handled directly with customer service representative.

SHIPPING INFO

SHIPPING METHOD

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UPS Ground (5-7 Business Days)

SHIPPING AND HANDLING FEES

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$8.95 for orders less than $50*
Free for orders over $50*

*applies only to domestic orders within the Continental U.S.

P.O. BOXES

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Orders cannot be shipped to P.O. Boxes.

EXPEDITED SHIPPING

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Select EXPRESS delivery options are available through Checkout. For other arrangements, please contact Customer Service before placing your order. Please email us at info@nu-health.com. 

OUTSIDE OF THE CONTINENTAL U.S.

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Orders to Alaska and Hawaii cannot be shipped via UPS or ordered through our online website. For other arrangements, please contact Customer Service.

SHIPPING SCHEDULE

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Our Shipping Department is open Monday-Friday. Most orders placed before 3 PM Pacific Standard Time will be shipped same business day (Monday-Friday only). Customer will be informed if a package is held for 2 business days.

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